Sean Lee currently serves as Chief of Customer Experience and senior vice president, The Coca-Cola Company, leading the North American Food Service and On-Premises Customer Operations Teams. He brings more than 25 years of global operations, technical sciences, and executive experiences from both military and Fortune 100 companies.
Sean was named Chief of Customer Experience in 2022, leading a networked team comprised of foodservice operations and customer service teams, including all North American Syrup Producing Plants (Supply Chain), National Foodservice Distribution (RGM & RTM), Contact Center & Sales Support, Freestyle/Dispensed Equipment, Customer Field Operations, and Coca-Cola parts. This team is focused on delivering the highest quality Coca-Cola beverages and an unparalleled experience from launch to landing.
Previously, Sean has served as VP Global Operations and Workplace Service, Chief Security Officer, VP of Aviation Services, and various other leadership positions with Hewlett Packard, MassMutual Financial Group. Additionally, he worked at the U.S.A.F. Laser Optics Research Center and later as an AF aviator. He currently serves on the board of directors of the Thurgood Marshall College Fund, Coca-Cola Federal Credit Union, and the National Business Aviation Association (NBAA).
Lee is a graduate of the United States Air Force Academy with a Bachelor of Science in general sciences/physics, as well as the USAF Russian Language Area Studies Immersion Program at the University of St. Petersburg in Russia. He has completed certificate courses in Strategic Operational Agility through Harvard Business Publishing Corporate Learning, as well as Aviation Safety & Security with the University of Southern California and the DoD/FAA Advanced Instrument School. Finally, he earned his master’s degree in business administration in management from Emory University in Atlanta.